sov77 Platform Privacy Notice

This page describes what we collect when you use sov77 and how we keep that data protected. We believe transparent data handling builds trust, and we take your privacy seriously. Our approach centres on collecting only what we need, securing it against unauthorized access, and respecting your rights under applicable data protection law.

When you register with sov77, create a funding method, or withdraw funds to DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we collect information needed to verify your identity, comply with anti-money-laundering requirements, and operate our service. We also collect information about how you use our platform — which sections you access (sportsbook, live casino, slots, esports markets), what transactions you initiate, and technical details about your device and connection.

Our servers and data processors may be located outside your home jurisdiction. We apply the same security standards regardless of server location. This notice explains what personal data we hold, who has access to it, how long we keep it, and how you can exercise your rights.

What Data We Collect on sov77

We collect information in several categories. First, identity and contact data: your full legal name, date of birth, email address, phone number, and residential address. We require this during account opening and before your first withdrawal. We also ask for government-issued identity (a national ID, passport, or driving license) and proof of residence (utility bill, bank statement, or rental agreement) to verify you are who you claim to be. This is a requirement under Indonesian and international anti-money-laundering law, not a choice we make independently.

Second, payment and transaction data: when you fund your sov77 account via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the amount, timestamp, and payment method identifier. We do not store your full banking credentials (no full card numbers, no passwords); payment processors handle those. When you withdraw, we record the destination account, amount, and settlement time. We keep transaction records for a minimum of five years to comply with financial reporting obligations.

Third, platform usage data: we log which games and markets you access, how much you stake, and settlement outcomes. We do not track your keystroke patterns or mouse movements. We collect your IP address, device type, browser, and operating system. If you use our mobile app, we may request access to your device identifiers to prevent duplicate account creation and fraud.

Identity verification

We use third-party services to verify that your submitted ID is genuine and matches your account name and date of birth.

Fraud detection

We analyze transaction patterns to detect suspicious activity such as rapid account creation, duplicate registrations, or unusual withdrawal requests.

Cookies and tracking

We use session cookies to keep you logged in and analytics cookies to understand which sections of sov77 are most used. You can disable non-essential cookies in your account settings.

How We Use Your Data

We use personal data for five primary purposes. First, account administration: we create and manage your sov77 account, process your deposits and withdrawals, and send you transaction confirmations. Second, legal compliance: we verify your identity, check against sanctions lists, and report to tax and financial authorities as required by law. Third, fraud prevention: we detect and prevent duplicate accounts, money laundering, match-fixing collusion, and unauthorized access to accounts. Fourth, customer support: we use your contact details to respond to inquiries through our in-app Help channel or email. Fifth, platform improvement: we analyze anonymized usage patterns to identify technical issues, improve user experience, and decide which new games or markets to add.

We will never sell your personal data to marketing companies or data brokers. We do not use your data to build profiles for sale to third parties. If we were to change our use of data materially (for example, to share your name and email with marketing partners), we would notify you in advance and ask for your explicit consent.

Third Parties Who Access Your Data

Your data is shared with specific third parties who are necessary for sov77 to operate. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, and our banking partners local payment, online payment, e-wallet, mobile banking) receive your payment details to settle transactions. Identity verification vendors receive a copy of your ID and address to validate your registration. Our hosting provider stores encrypted databases on servers; the provider's staff cannot read the contents without our encryption keys. We use analytics platforms to understand traffic patterns; these platforms receive only non-identifying usage data (page views, device type, general location).

Your Rights and Data Retention on sov77

We retain personal data for as long as your account is open, plus additional periods required by law. Transaction records are kept for five years to comply with financial reporting obligations. Identity documents (ID scans, address proofs) are kept for the duration of your account plus one year after closure. If you request account closure, we delete or anonymize non-essential data within 30 days, except where law requires us to retain records.

We are not obligated to grant every request. If you ask us to delete data that we are legally required to keep (such as transaction records for anti-money-laundering compliance), we will explain why the deletion cannot be completed. We may also decline requests that would compromise security, prevent fraud detection, or violate another person's legal rights.

We update this policy periodically. We notify you of material changes through your account dashboard and registered email address. Your continued use of sov77 after we post changes constitutes acceptance of the updated policy. If you do not agree with any changes, you may request account closure.

Contact us about your privacy. If you have questions about how we handle your data, wish to exercise your rights, or believe we have misused your information, contact our team. You may reach us through the in-app Help channel in sov77, or email our privacy team directly. We aim to respond to all inquiries within business days. If you are not satisfied with our response, you may file a complaint with the relevant data protection authority in your jurisdiction.